Why voice biometrics can rapidly enhance CX

Voice biometrics is cutting-edge technology used for contactless authentication. It’s technology that shouldn’t be overlooked when it comes to organisations’ ability to maximise the customer experience.

However, a fine balance needs to be struck between organisations correctly identifying their phone customers and, at the same time, avoiding a long authentication process.

If the right balance is struck, a seamless positive customer experience (CX) will ensue that will help drive long-term sustainable business results.

Here are … Read More