https://www.verintapac.com/wp-content/uploads/2020/09/image11-1.png 1124 1326 Verint https://www.verintapac.com/wp-content/uploads/2020/07/Verint-Logo-Blue-300x138.png Verint2018-04-10 11:13:002020-09-06 14:27:46Why voice biometrics can rapidly enhance CX
Why voice biometrics can rapidly enhance CX
Voice biometrics is cutting-edge technology used for contactless authentication. It’s technology that shouldn’t be overlooked when it comes to organisations’ ability to maximise the customer experience.
However, a fine balance needs to be struck between organisations correctly identifying their phone customers and, at the same time, avoiding a long authentication process.
If the right balance is struck, a seamless positive customer experience (CX) will ensue that will help drive long-term sustainable business results.
Here are … Read More