Face-to-face with the evolving customer experience
How enterprise knowledge management systems can help deliver engaging brands
A report released by Frost & Sullivan, in conjunction with Verint, highlights the need to service the customer experience across all channels, from digital and face-to-face interactions, through enterprise Knowledge Management systems that can address complex customer queries.
The report indicates that over 82% of organisations regard customer service as a competitive differentiator [1]. However, many struggle to meet the rising customer demand … Read More