https://www.verintapac.com/wp-content/uploads/2020/09/Face-to-Face-Post.jpg 1059 1587 Verint https://www.verintapac.com/wp-content/uploads/2020/07/Verint-Logo-Blue-300x138.png Verint2017-06-01 11:37:002020-09-06 14:27:59Face-to-face with the evolving customer experience
Face-to-face with the evolving customer experience
How enterprise knowledge management systems can help deliver engaging brands
A report released by Frost & Sullivan, in conjunction with Verint, highlights the need to service the customer experience across all channels, from digital and face-to-face interactions, through enterprise Knowledge Management systems that can address complex customer queries.
The report indicates that over 82% of organisations regard customer service as a competitive differentiator . However, many struggle to meet the rising customer demand … Read More