Slide 1

The Customer Engagement
Company

Verint helps organizations adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale.

Closing this Engagement Capacity Gap helps them build lasting relationships with customers and drive real business results.

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Verint Customer Engagement Platform

We draw on the latest advancements in artificial intelligence and analytics, open integration, and the science of customer engagement to meet ever-increasing, ever-shifting consumer interactions.

We help our customers drive even greater value from their technology investments by working closely with a broad ecosystem of solutions and partners.

With Verint, brands can finally unlock the potential of customer engagement across every area of the business to deliver consistently differentiated experiences to their customers and employees, and do so at scale to realize tangible business results.

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Our Approach
Drive enduring customer relationships by connecting work, data and experiences across the enterprise. The Verint Customer Engagement Platform leverages the latest in AI and analytics to power the future of work and enable you to unlock the value hidden in your data.
- Meet increasing consumer interactions and demands
- Deliver differentiated experiences at scale
- Connect to an ecosystem of solutions and partners
Future of Work
Balance automation and the human touch. Work from any location. Connect customer journeys. Drive efficiency. Adapt faster in times of change.
- Empower the new workforce of human and bots
- Enable connected work across silos
- Drive real-time work
Experience Management
Shift to digital and self-service. Evolve your CX function. Drive connected experiences.
- Move beyond the survey
- Drive action at all levels
- Automate experience data flows
Engagement Data Management
Gain a cohesive view of interaction data across data silos created by the growing number of communication and collaboration platforms.
- Capture and enrich data from any source using our APIs and adapters
- Easily export data to external applications and data lakes
- Enable your company to unlock value of your interaction data

GAIN REAL-TIME INSIGHTS TO TRANSFORM YOUR BACK-OFFICE OPERATIONS

Leading brands rely on the Verint Cloud to engage with customers and power more than 3 billion customer interactions per year.

The result? Amazing customer experiences.

Drive deeper loyalty, enhance business performance and set your organization head and shoulders above the competition. The future of customer engagement is here today.

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Latest Articles

The IVA Imperative

0 Comments

27 July 2021

By Paul Stockford, Chief Analyst, Saddletree Research I’ve…

The IVA Imperative

27 July 2021/0 Comments/in Blog /by Verint

_{By Paul Stockford, Chief Analyst, Saddletree Research}

I’ve been covering the contact centre industry since my career as an analyst began at Dataquest back in the dark ages—1989. After 30 years I thought I’d seen pretty much everything from an industry perspective. That was until 2020 came along.

I won’t spend a lot of time reliving 2020 and reviewing what we all already know, but from an analyst perspective it was a year of unexpected … Read More

The IVA Imperative

By Verint / 27 July 2021

By Paul Stockford, Chief Analyst, Saddletree Research I’ve been covering the contact centre industry since my career as an analyst...

Did You Hear? Verint Workforce Engagement Solutions Recognized for Market Share Leadership Across Multiple Categories

By Verint / 26 July 2021

Verint recently announced that it has been recognised as a market leader in DMG Consulting’s latest Contact Centre Workforce Optimisation...

For the Fourth Consecutive Year, Verint Wins AI Breakthrough Award for Excellence and Innovation

By Verint / 23 July 2021

Verint’s Low-Code Conversational AI Offering Named "Best Virtual Agent Solution" Verint announced that it has won an AI Breakthrough Award...

Driving CX Leadership at Atlantic Union Bank

By Verint / 22 July 2021

For the second year in a row Verint pulled off another amazing virtual conference. Engage21 was held May 19-21 for...

Did You Hear? Verint Workforce Engagement Solutions Recognized for Market Share Leadership Across Multiple Categories

0 Comments

26 July 2021

Verint recently announced that it has been recognised as a market…

For the Fourth Consecutive Year, Verint Wins AI Breakthrough Award for Excellence and Innovation

0 Comments

23 July 2021

Verint’s Low-Code Conversational AI Offering Named "Best Virtual…

Driving CX Leadership at Atlantic Union Bank

0 Comments

22 July 2021

For the second year in a row Verint pulled off another amazing…

View All Articles

Verint has thrown down the AI gauntlet and put the industry on notice that it is in the contact center automation race in a big way.

Paul Stockford
Saddletree Research

In Conversation With…

In conversation with . . . Is a series of podcasts from Verint featuring chats and discussions with leading figures from the contact centre, CX and customer engagement industry across the Asia Pacific region. During this series, we want to find out what customer service organisations are doing during these challenging times and try and discover what it is that drives the leaders in this space and what makes them tick.

In Conversation With . . . Lindsay Carapella

By Martyn Riddle / 19 March 2021

For the second time in 2021, Martyn again hands over the baton. This time our guest host is Kate Zawerucha,...

In Conversation With . . . Ryan Hollenbeck and Audrey William

By Martyn Riddle / 2 February 2021

In this the first episode of 2021 Martyn hands the baton over to guest host Audrey William, Principal Advisor at...

In Conversation With . . . Sara Harrup

By Martyn Riddle / 30 November 2020

Last week, Verint's Australian operations announced a new community partnership with Foodbank Queensland. In this special episode of the podcast,...

In Conversation With . . . Chris Harwood

By Martyn Riddle / 9 November 2020

With the prolonged pandemic taking its toll on mental and emotional health, as well as physical, around the world, support...

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Proven Results. All About Customer Experience.

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