Slide 1

The Customer Engagement
Company

Verint helps organizations adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale.

Closing this Engagement Capacity Gap helps them build lasting relationships with customers and drive real business results.

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Verint Customer Engagement Platform

We draw on the latest advancements in artificial intelligence and analytics, open integration, and the science of customer engagement to meet ever-increasing, ever-shifting consumer interactions.

We help our customers drive even greater value from their technology investments by working closely with a broad ecosystem of solutions and partners.

With Verint, brands can finally unlock the potential of customer engagement across every area of the business to deliver consistently differentiated experiences to their customers and employees, and do so at scale to realize tangible business results.

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Our Approach
Drive enduring customer relationships by connecting work, data and experiences across the enterprise. The Verint Customer Engagement Platform leverages the latest in AI and analytics to power the future of work and enable you to unlock the value hidden in your data.
- Meet increasing consumer interactions and demands
- Deliver differentiated experiences at scale
- Connect to an ecosystem of solutions and partners
Future of Work
Balance automation and the human touch. Work from any location. Connect customer journeys. Drive efficiency. Adapt faster in times of change.
- Empower the new workforce of human and bots
- Enable connected work across silos
- Drive real-time work
Experience Management
Shift to digital and self-service. Evolve your CX function. Drive connected experiences.
- Move beyond the survey
- Drive action at all levels
- Automate experience data flows
Engagement Data Management
Gain a cohesive view of interaction data across data silos created by the growing number of communication and collaboration platforms.
- Capture and enrich data from any source using our APIs and adapters
- Easily export data to external applications and data lakes
- Enable your company to unlock value of your interaction data

GAIN REAL-TIME INSIGHTS TO TRANSFORM YOUR BACK-OFFICE OPERATIONS

Leading brands rely on the Verint Cloud to engage with customers and power more than 3 billion customer interactions per year.

The result? Amazing customer experiences.

Drive deeper loyalty, enhance business performance and set your organization head and shoulders above the competition. The future of customer engagement is here today.

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Latest Articles

Verint Voice of the Customer Platform Wins 2021 MetriStar Top Provider Award

0 Comments

15 September 2021

Report Reveals Verint VoC Platform Users Experience Significant…

Verint Voice of the Customer Platform Wins 2021 MetriStar Top Provider Award

15 September 2021/0 Comments/in Blog /by Verint

Report Reveals Verint VoC Platform Users Experience Significant Revenue Growth and Customer Ratings, Employee Satisfaction and Agent Efficiency Improvements

Verint announced today that its Voice of the Customer (VoC) Platform has been named a Top Provider in the 2021 Metrigy MetriStar Awards, in recognition of the solution’s value in driving high business success and above-average customer sentiment ratings.

Verint is one of two vendors to earn “Top Provider” accolades out of a field of 15 … Read More

Verint Voice of the Customer Platform Wins 2021 MetriStar Top Provider Award

By Verint / 15 September 2021

Report Reveals Verint VoC Platform Users Experience Significant Revenue Growth and Customer Ratings, Employee Satisfaction and Agent Efficiency Improvements Verint...

Did You Hear? Verint Completes Acquisition of Conversocial

By Verint / 14 September 2021

Verint recently announced the completion of the previously announced transaction to acquire Conversocial, a leader in conversational customer experience delivered...

The Future of Work Is Now: A Post-Pandemic Perspective

By Verint / 13 September 2021

Lead Analyst & Founder, Opus Research Some say it is “too soon” to put the pandemic in the past tense....

Channel Consolidation Defines NextGen Customer Experience

By Verint / 10 September 2021

Without a doubt, the COVID-19 crisis turned the contact centre industry on its ear. Customer reliance on the contact centre...

Did You Hear? Verint Completes Acquisition of Conversocial

0 Comments

14 September 2021

Verint recently announced the completion of the previously announced…

The Future of Work Is Now: A Post-Pandemic Perspective

0 Comments

13 September 2021

Lead Analyst & Founder, Opus Research Some say it is…

Channel Consolidation Defines NextGen Customer Experience

0 Comments

10 September 2021

Without a doubt, the COVID-19 crisis turned the contact centre…

View All Articles

Verint has thrown down the AI gauntlet and put the industry on notice that it is in the contact center automation race in a big way.

Paul Stockford
Saddletree Research

In Conversation With…

In conversation with . . . Is a series of podcasts from Verint featuring chats and discussions with leading figures from the contact centre, CX and customer engagement industry across the Asia Pacific region. During this series, we want to find out what customer service organisations are doing during these challenging times and try and discover what it is that drives the leaders in this space and what makes them tick.

In Conversation With . . . Tanushree Dabral Part 2

By Martyn Riddle / 24 August 2021

We're back with the second episode of our two part special featuring returning guest presenter Ian Harrison, Verints' own Director...

In Conversation With . . . Tanushree Dabral

By Martyn Riddle / 2 August 2021

In this first of a two part special, returning guest presenter Ian Harrison, Verints' own Director of Customer Experience chats...

In Conversation With . . . Lindsay Carapella

By Martyn Riddle / 19 March 2021

For the second time in 2021, Martyn again hands over the baton. This time our guest host is Kate Zawerucha,...

In Conversation With . . . Ryan Hollenbeck and Audrey William

By Martyn Riddle / 2 February 2021

In this the first episode of 2021 Martyn hands the baton over to guest host Audrey William, Principal Advisor at...

View All Podcasts

Proven Results. All About Customer Experience.

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