Slide 1

The Customer Engagement
Company

Verint helps organizations adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale.

Closing this Engagement Capacity Gap helps them build lasting relationships with customers and drive real business results.

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Verint Customer Engagement Platform

We draw on the latest advancements in artificial intelligence and analytics, open integration, and the science of customer engagement to meet ever-increasing, ever-shifting consumer interactions.

We help our customers drive even greater value from their technology investments by working closely with a broad ecosystem of solutions and partners.

With Verint, brands can finally unlock the potential of customer engagement across every area of the business to deliver consistently differentiated experiences to their customers and employees, and do so at scale to realize tangible business results.

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Our Approach
Drive enduring customer relationships by connecting work, data and experiences across the enterprise. The Verint Customer Engagement Platform leverages the latest in AI and analytics to power the future of work and enable you to unlock the value hidden in your data.
- Meet increasing consumer interactions and demands
- Deliver differentiated experiences at scale
- Connect to an ecosystem of solutions and partners
Future of Work
Balance automation and the human touch. Work from any location. Connect customer journeys. Drive efficiency. Adapt faster in times of change.
- Empower the new workforce of human and bots
- Enable connected work across silos
- Drive real-time work
Experience Management
Shift to digital and self-service. Evolve your CX function. Drive connected experiences.
- Move beyond the survey
- Drive action at all levels
- Automate experience data flows
Engagement Data Management
Gain a cohesive view of interaction data across data silos created by the growing number of communication and collaboration platforms.
- Capture and enrich data from any source using our APIs and adapters
- Easily export data to external applications and data lakes
- Enable your company to unlock value of your interaction data

SPEED UP INNOVATION WITH KNOWLEDGE MANAGEMENT

Knowledge management is the process of effectively capturing, storing, sharing, and managing employee knowledge and experience to increase the overall knowledge of the workforce.

Enable organizational learning and create a learning culture, where the sharing of knowledge is encouraged and those who seek to learn to better themselves find it easy to do so.

Maximize efficiency and empower employees to improve their decision-making skills.

MORE ABOUT OUR KNOWLEDGE MANAGEMENT SOLUTIONS

BUILD A CULTURE OF COMPLIANCE FOR YOUR BUSINESS WITH VERINT

Turn compliance with internal standards and regulatory requirements from pain to gain.

Achieve strategic advantage by efficiently addressing data protection laws and industry-specific governance.

Build a culture of compliance and make meeting internal and external regulatory requirements another positive component of your customer engagement strategy.

INTELLIGENT VIRTUAL ASSISTANT

AI applied to an enterprise intelligent virtual assistant (IVA) solution has far-reaching benefits.

If you believe your business needs to implement an AI solution, but you aren’t sure where to start, don’t despair. The first step is connecting the dots between your actual business challenges and what AI can do.

So, before you “get AI,” back up and take a broad look at your enterprise as a whole.

MORE ABOUT INTELLIGENT VIRTUAL ASSISTANT

REAL-TIME AGENT ASSIST

Today’s agents need real-time assistance to drive positive outcomes for complex customer calls.
Your contact center agents are your direct connection to your customers. As such, it is imperative to empower these agents with real-time assistance to help improve the quality and efficiency of customer service interactions.

Verint® Real-Time Agent Assist is an innovative solution that can listen to customer calls as they happen and automatically identify opportunities to guide interactions toward better outcomes for your customers and organization.

GAIN REAL-TIME INSIGHTS TO TRANSFORM YOUR BACK-OFFICE OPERATIONS

Leading brands rely on the Verint Cloud to engage with customers and power more than 3 billion customer interactions per year.

The result? Amazing customer experiences.

Drive deeper loyalty, enhance business performance and set your organization head and shoulders above the competition. The future of customer engagement is here today.

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Verint has thrown down the AI gauntlet and put the industry on notice that it is in the contact center automation race in a big way.

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In Conversation With…

In conversation with . . . Is a series of podcasts from Verint featuring chats and discussions with leading figures from the contact centre, CX and customer engagement industry across the Asia Pacific region. During this series, we want to find out what customer service organisations are doing during these challenging times and try and discover what it is that drives the leaders in this space and what makes them tick.